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Frequently Asked Questions

What are the shipping costs?
At, shipping is always FREE!

How will my items be shipped?
We ship packages with UPS or FedEx ground service. Oversized items that are too large or heavy to ship with ground couriers will be shipped via UPS Freight.

Do I have to pay sales tax?
Washington State orders are subject to a sales tax. As a Washington corporation, it is our responsibility to collect sales tax revenue on behalf of the State of Washington.

Do you ship internationally?
Unfortunately, at this time we are not shipping outside of the contiguous 48 States. Additionally, at this time we cannot ship to APO or FPO addresses.

How long will it take to receive my rug?
Depending on the destination, it may take 4-6 weeks to receive your item, unless otherwise noted. If your item is on backorder, you will be notified via email or phone.

Are the colors on your website accurate?
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, and differences in dye lots, we cannot be responsible for variations in color between the actual product and your screen. Please be advised that in some cases patterns and colors may vary according to size. You may try this product risk-free for 30-days. If you decide not to keep it, you are responsible for return shipping charges.

Are the sizes listed on your website accurate?
Some lengths and widths vary from the published dimensions. We do our best to provide you with an accurate measurement, but please be advised that some variation exists and this is not a manufacturing defect. You may try this product risk-free for 30-days. If you decide not to keep it, you are responsible for return shipping charges.

What are the accepted methods of payment?
We accept the following major credit cards: MasterCard, Visa, American Express, and Discover through the use of PayPal.

When will my account be charged?
We charge your account at the point of sale.

Do you price match competitor's pricing?
We are so confident that we offer the best prices on everything that we carry that we'll beat any competitors listed price by 10%. Sales tax and shipping charges, if applicable, will be calculated for all price-match quotations. Price match offer cannot be combined with any other promotions, coupons or offers. To price match an item please call customer service at 1-206-838-6008.

How can I check on the status of my order?
To check the status of your order, please contact our Customer Service Department via telephone, 1-206.838.6008.

How can I modify or cancel my order?
Once the order has been submitted, you must contact our Customer Service Department by phone, 1-206-838-6008, to modify or cancel it. Please note that because orders begin processing as soon as you place your order, modification or cancelation of an order may not be permitted in some cases. Once an item has been shipped, modification or cancelation will not be permitted.